Terms and Conditions
This website is operated by La Tierra Jewels. Throughout the website, the terms “we”, “us” and “our” refer to La Tierra Jewels. By visiting our website and/or purchasing a product through our website, you engage in our services (“Service) and bind yourself to the following terms and conditions (“Terms and Conditions”), which Terms and Conditions may include additional terms and conditions and/or other policies as La Tierra Jewels may decide to implement, and which shall be referenced herein and/or be made available through a hyperlink.
At La Tierra Jewels, we do our utmost to ensure that our online catalogue is an accurate representation of the products we sell. In order to provide you with detailed images of the product to enable you to make an informed decision, some pieces may appear larger or smaller than their actual size, which may also vary depending on the monitor on which they are viewed. For the avoidance of misrepresentations, we shall provide the measurement of each piece.
Order and Payment
To shop with us, you need to be 18 years or over, must have a credit card or debit card which we accept (see below) and must be authorised to use such credit card or debit card. By submitting an electronic order and effecting payment, you are herby declaring the above.
It is hereby declared that submission of the electronic order does not automatically constitute our acceptance of your order. Once full payment has been received for the selected piece/s, you will receive an order confirmation email on the email address provided by you in your order form or details of account on signing up. This signifies our acceptance of your order and consequently creates a legally binding contract between us save in the circumstances contemplated below. You will then receive another email once the goods have been shipped/are on their way (delays may be expected when ordering during busy periods such as Christmas and Black Friday).
Notwithstanding the above, we reserve the right not to accept your order if:
Item is not in stock, or
We do not deliver to your area, or
One or more of the pieces which you ordered was incorrectly priced due to a typographical error resulting from a fluctuation in the prices of semi-precious metals or semi-precious gems, or
If payment is not approved
In the event of non-acceptance of your order, we will notify you by means of an email and will refund your account in the same amount (if any) deducted by us within 30 days from notification of non-acceptance. We are not obliged to offer any compensation for disappointment.
Cancellation of Purchase
You may cancel your order by midnight (00 00 hours) on the same day of receipt of order confirmation via email. To cancel your order, send an email to us at firstname.lastname@example.org. On cancellation of order, you will be refunded any amount deducted by us within 30 days.
Orders are delivered within 2-3 days. We will work as much as possible to try to meet delivery times but are not responsible for any delays which are out of our control, especially on Black Friday and during the Christmas period.
Delivery is free for orders over EUR 15.
You may return any purchased piece/s within 15 days of receiving it and will get a full refund (less any applicable bank charges and postage fees) for such returned piece/s in the same card used to submit the order, where possible, which refund shall be effected within 30 days from our receipt of the piece/s. Provided that for hygienic purposes, we cannot accept the return of earrings. Provided further that, this right of return shall not apply in cases where:
You have worn or damaged the jewellery, or
You have removed the security tags from the piece/s
To return the goods:
Send an email notifying us of the return on email@example.com which shall indicate your full name, address, order number and piece/s to be returned
Once email for return has been received, we will forward you a return slip to be enclosed with the returned piece/s
Package the goods in the same box as received and mail to our warehouse at the following address:
La Tierra Jewels
37, Brighella street
Please note that shipping costs for returns shall be borne by you, the client, who shall be responsible for ensuring the arrival of the product at our warehouse. Failure to receive returned goods by us will result in no refund.
Errors, Inaccuracies and Omissions
Occasionally there may be information on our website or service that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any such errors, inaccuracies or omissions and to accordingly change or update such information or cancel orders if any information in the service or any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Termination of Website or Services
We reserve the right to suspend and/or terminate the website or our services for any reason and for a period as we deem fit, provided that any orders which have already been processed, shall be delivered according to the terms and conditions.
These terms and conditions are subject to the laws of Malta. Any dispute arising therefrom shall be subject to Arbitration in Malta.